Support
Interactive portal
We offer an interactive portal, with which you can see with live-data how the platform is running and how it is being used. Change your streaming line-up or generate a weekly usage report. All at hand via our interactive portal.
Dashboard
Explore the usage of the TV service, what's popular and what could use more attention.
Streams
Configure your channel line-up, including quality, numbering, sorting and categories.
Insights
What quality is consumed on which devices and find out if any network trouble is detected.
Reports
Generate reports for a manually configured time period, including details of (anonymized) usage.
We are here for you, 24ｘ7
Our systems are actively monitored, with our Operations team overseeing the systems.
Monitoring
By active monitoring of our systems, deviations and incidents are detected in an early stage, which is essential in a pro-active workflow.
Alerts
Automated alerts are followed-up by our 24*7 Operations team, since your business is not bound to office hours.
Calls
Periodic calls to follow-up and inform you about the latest updates and discuss related topics.
"By actively monitoring our systems, deviations are picked up instantly by the monitoring system and carefully reviewed by our operational team."